The Seven Quality Management Principles

1. Customer Focus

Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and should strive to exceed customer expectations.

2. Leadership

Leaders establish unity of purpose, direction and the internal environment of the organization. They create the environment in which people can become fully involved in achieving the organization’s objectives.

3. Engagement of People

People at all levels are the essence of an organization and their full involvement enables their abilities to be used to the organization’s maximum benefit.

4. Process Approach

A desired result is achieved more efficiently when related resources and activities are managed as a process.

5. Improvement

Successful organizations have an ongoing focus on improvement. Improvement is essential for an organization to maintain current levels of performance, to react to changes in its internal and external conditions and to create new opportunities.

6. Evidences Based Decision Making

Effective decisions should be based on logical analysis of available data and information and intuition based on past experience.

7. Relationship Management

For sustained success, organizations manage their relationships with interested parties, such as suppliers. Interested parties influence the performance of an organization. Sustained success is more likely to be achieved when an organization manages relationships with its interested parties to optimize their impact on its performance. Relationship management with its supplier and partner network is often of particular importance.